SLA Anomaly Detection & Correlation
Adaptive Log Management
Managed Data Plane
Auto Network Topology
Alerting & Reporting
Lumeus integrates with Jira Service Management to report any escalations. We try to reduce the number of tickets opened in Jira to reduce the noise and management overhead.
If there are multiple escalations within a day for the same device, an existing ticket is reopened instead of creating a new one.
Once the escalation clears, the existing ticket is automatically closed.
Every escalation transition is reported as comments on the Jira ticket.
Go to Settings -> Integrations and Click on
Jira Account URL: Enter the public URL for the Jira account.
Project Key: Enter the key of the Project which is used to open the tickets.
User Email, Account ID, API Token: Enter the Credentials for the user which will be used by Lumeus to authenticate with Jira.
Issue Type: Enter the type of the issue which should be opened on an escalation.
Custom Fields: Enter Key and Values for the custom fields. These will be used as Labels for the tickets.